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Custo(er satis*action is a ter( *re)uently used in(ar/eting0 It is a (easure o* ho+ 2roducts and ser:ices su22lied by a co(2any (eet or sur2asscusto(er  e?2ectation0Custo(er satis*action is de*ined as Bthe nu(ber o* custo(ers, or 2ercentage o* totalcusto(ers, +hose re2orted e?2erience +ith a *ir(, its 2roducts, or its ser:ices -ratings.e?ceedsRead More