Health operates in health care and is located in Arizona, United States. With
over 48,000 staff members, Banner Health provides medical services to patients.
Outpatient care, emergency and primary care are some services offered at Banner
Health. The organization has branches in the United States under the management
of Peter Fine. The merger between Samaritan and Lutheran health organizations
created Banner Health in 1999.
mission of Banner Health is to provide quality care. Management of Banner
Health has outlined a mission statement that guides operations (Press, 2002). Professionalism
matters at Banner Health. The goal is to nurture health professionals who
understand the changing health system.
health organization believes that skilled health specialists can advance their
interests in the market. The readiness of Banner Health to address health care
needs of citizens in the next decade will feature in the discussion. Inclusion
of a strategic plan will highlight strategies formulated by Banner Health to
address this need.
Analysis and Discussion
strategic plan of Banner Health is to oversee expansion of operations. Demand
for health care has increased and requires additional branches. Accomplishment
of this objective will assist Banner Health develop a strong health care
network. Innovation is critical to network growth as the organization looks
forward to making positive influence on health care. Management of Banner
Health points that development in network systems will assist the organization
reach more patients.
of this policy will pave way for coordination across branches while improving
health care patterns. A large network for Banner Health will mean better health
care alongside information sharing among professionals. Patient conditions
differ and with network growth, the organization will understand scope of
health issues. The analysis will encourage Banner Health to create solutions to
existing problems by using evidence-based research.
success of health care delivery depends on staffing policies adopted by
organizations. Banner Health has adopted a new staffing approach aimed at boosting
efficiency. Some departments have poor staffing levels and this affects
provision of quality care. The organization oversees employee issues through
communication and implementation. Nurse staffing remains critical to enhancing
flexibility at the organization.
of Banner Health has adopted the approach of balanced staffing to meet growing
patient demand. A report released by American Nurses Association indicated gaps
in delivery of health care because of staffing shortages. Skill development among
nurses is among priorities developed by Banner Health. The organization has
made nurse-staffing changes such as introduction of shifts to reduce fatigue. Employees
complain about overworking and management has made a raft of changes to improve
the situation (Lineweaver & American Nurses Association, 2014).
resource management factor relates to Banner Health through provision of cost
effective care. Banner health has formulated polices to oversee prudent
financial management tools such as auditing. Wastages and loopholes come under
evaluation hence improving resource utilization. Organizations lose revenues
because of poor structures in operation and Banner Health understands the risk
of resources has helped Banner Health to document changes in service delivery.
The organization should adopt a fiscal policy that manages utilization of
resources. Implementing health care should come under review to understand
scope of resource consumption. Management should discuss prudent measures
needed to reduce cost problems. The organization has mobilized resources to
handle the growing health care sector.
Banner Health has made changes in health meant to
improve service standards. The organization has developed patient satisfaction
benchmarks to measure success. A high patient satisfaction rate shows the
readiness of Banner Health in promoting health care. Patients face challenges
accessing health care and Banner Health has streamlined operations to meet this
need. Employees at the organization undergo training required to improve
Application of technology is
another strategic plan outlined by Banner Health. Management has invested in
technology to understand patient trends. Information systems developed by the
organization have changed operations leading to better outcomes (Press, 2002).
For example, nurses within the organization can share information and forecast
patient patterns. Technology at the organization has improved service delivery
alongside boosting output.
Coordination of health care
employees is another strategy used by Banner health to boost patient
satisfaction. Management has developed measures that enhance flexibility among
nurses. Health professionals at the organization receive training concerning
patient satisfaction and addressing challenges. Teamwork coordination evidenced
at Banner Health aims to spearhead better health outcomes among patients.
between Banner Health and Singapore Airlines
Singapore Airlines ranks among top
flight companies in the world concerning service delivery and customer
management. The leadership at Singapore Airlines comes first among factors
contributing to the success of the airline company. Management of Singapore
Airlines uses an inclusive approach of leadership to manage issues. The
organization understands the importance of leadership in supporting operations.
Senior members of staff at Singapore Airlines explore strategic options that
align with the mission of the company. Management of Singapore Airlines plays a
critical role in shaping brand image and service delivery.
The service delivery model at
Banner Health does not compare to Singapore Airlines. Banner Health strives to
meet patient needs but still needs to make policy changes (Fottler, Khatri
& Savage, 2010). The organization faces challenges in promoting customer
service such as poor training and bureaucracy. Strategic alternatives developed
by Banner Health have not met expectations given the current problems faced in
Organizational culture comes second
with respect to Singapore Airlines. The company embraces an open organizational
model where employees from diverse backgrounds work. The organization has
developed measures required for promoting employee coordination and innovating.
For example, the company allows employees to propose ideas meant to make
operations better. Management has developed a good relationship with staff
The organizational culture at
Banner Health relates to socialization among staff members and patients.
Engagements between patients and health care professionals meets required
standards given the positive influence accomplished. Nurses at Banner Health
benefit from warm relations with management leading to better output. Team
cohesion activities at Banner Health play a role in motivating employees to
meet patient needs.
Learning is the last comparison
between Singapore Airlines and Banner Health. The policy at Singapore Airlines
concerning learning relates to training employees. The airline company invests
in employees to build on the promise of excellent customer service. Management
believes that empowering employees can improve health outcomes. On the other
hand, Banner Health promotes training among employees but does not reach the
levels of Singapore Airlines.
The evaluation of Banner Health has
shown capability of the organization to meet health care needs. Areas such as
nurse staffing, network growth and resource management have shown readiness of
Banner Health in addressing health care issues of the next decade. Comparison
between Singapore Airlines and Banner Health has shown their differences. The
comparison has highlighted strategic differences between the two organizations
and implications on service delivery.